Great customer service

October 4, 2022

Dear Rockport:

Our new mat from you has arrived and has met or exceeded all expectations! Great customer service and a perfect mat at the front door.

Many thanks.

Standard Sizes:

16″ x 26″ 18″ x 30″ 20″x 30″ 20″x 34″ 20″x 38″ 24″ x 36″ 24″x 38″ All sizes are approximate due to being hand woven

Custom Order:

For Custom sizes, colors, or any other special needs please contact me directly so we can make sure we get it right. There is a 10% fee off your refund for returning special order products. It is my goal for your experience to be a good one so let's work together and get it right from the start.

Returns:

All returns are at customer expense. UPS, Fedex or USPS please. Please contact us for authorization before returning anything. rockportdoormats@gmail.com Custom order returns will have a 10% fee deducted from your refund. All orders out of the continental USA are Final

Important:

^**We make it our business to make sure our customers are satisfied with their purchase. Computer screens and phone screens are not all the same so colors may be different. Please request a free sample if you aren't sure. Email me at rockportdoormats@gmail.com for your sample

WARNING: WHEN USING ON SLIPPERY SURFACE USE NON SLIP RUG PAD FOR BEST RESULTS AND CUSTOMER SAFETY

      
      
 
 
   I absolutely love my Rockport Rope lobster pot doormat! I needed a durable, weatherproof one for our back porch that sees a lot of messy foot traffic. I bought one earlier this spring, and it still looks like it’s brand new. It’s so easy to clean! Your craftsmanship is remarkable, and your customer service is top-notch. I’m more than happy to recommend Rockport Rope and your handmade products.
   Stacy R TX 
 September 6, 2022
 
 
 
 
   
      
 
 
   Hello Andrew and team,

Your workmanship and attention to detail are superior to any other product I have seen in the marketplace. The custom double stipe runner I asked for is perfect! It's exactly what I envisioned. Thought it was going on our deck in Maine, it's so comfortable to stand on, it just might wind up at the kitchen island instead. Looking forward to measuring more spaces in the bathrooms, hallways, dog crates and garage to place more custom orders!
Thank you for the extremely fast service, delivery and responses to all my questions.

Ellen Kerrigan
   Geek Girl 
 October 30, 2021
 
 
 
 
   
      
 
 
   Ordered 2 mats for my parents new wooden deck and absolutely LOVE these mats!   Great quality and they look fantastic.  Could not be happier with my purchase!   Will be purchasing more in future now for my own house too.
   Julie Seaton 
 July 22, 2021
 
 
 
 
   
      
 
 
   Outstanding product, beautifully crafted, sent quickly and custom made to my specifications.  Could not be happier, thanks
   Martha Elliott 
 April 28, 2021
 
 
 
 
   
      
 
 
   Love the doormats! Great quality, very sturdy and colorful. Beautiful addition to our home at the beach. The service was excellent, very prompt delivery. Could not be happier!
   Tania Walton 
 April 5, 2021
 
 
 
 
   
      
 
 
   I love my new doormat!! It’s soft, sturdy and so stylish!! I ordered a grey mat for my back patio from Rockport Rope Door Mats and couldn’t be more satisfied. Their website was easy to navigate and I was thrilled that they had had so many different sizes and colors to choose from. This company was extremely responsive and quick to send my mat out. Would highly recommend!
   Michelle Hauss 
 April 1, 2021
 
 
 
 
   
      
 
 
   Great product and excellent customer service.  I highly recommend this product.
   Norm Petersen 
 March 17, 2021
 
 
 
 
   
      
 
 
   We have purchased two mats over the past couple years. Love both! I highly recommend.
   Jane Masters 
 March 9, 2021
 
 
 
 
   
      
 
 
   Wonderful stylish doormats - so much better than anything I can find here in the UK.
Bought one and loved it so much that I just had to buy another!
A first class company to deal with, Andrew is super quick responding to any email queries and an absolute pleasure to do business with, thank you!
   Jan Lee 
 January 4, 2021
 
 
 
 
   
      
 
 
   Andrew is great to work with.  Designed exactly what we wanted.  Perfect colors.  Perfect size.  The three mats were made quickly and shipped to us quickly.  Will definitely order again and highly recommend.
   Bruce Steminsky 
 December 15, 2020
 
 
 
 
  
 
 
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Great customer service

Location:	250 Glenwood St Vidor TX 77662
Phone:	(832) 921-9159
Email:	rockportdoormats@gmail.com